Terms of Service

1. Who We Are

HomeStretch ("we", "us", "our") is a UK-based property journey management platform available at homestretch.house. If you have any questions about these terms, contact us at admin@homestretch.house.

2. Acceptance of Terms

By creating an account or using HomeStretch, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use the service.

3. Description of Service

HomeStretch is a property journey management platform that helps users organise and track their property buying and/or selling process. Features include property tracking, stage-by-stage checklists, budget and expense management, notes, contact management, AI-assisted guidance (Key), and household collaboration tools.

HomeStretch is an organisational tool only. We do not provide legal, financial, mortgage, or professional property advice. Any AI-generated content or suggestions should be verified independently before acting on them.

4. Eligibility and User Accounts

• You must be at least 18 years old to use this service.
• You must provide accurate, complete, and up-to-date information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately at admin@homestretch.house if you suspect any unauthorised use of your account.

5. Free Trial and Subscription

• New users are offered a 30-day free trial. No payment card is required to start a trial.
• At the end of the trial period, your account will be paused if no payment method has been added.
• To continue using HomeStretch after your trial, a paid subscription of £3.49/month is required.
• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• Payment is processed securely by Stripe. We do not store your payment card details.
• You can cancel your subscription at any time via the Settings page or through the Stripe billing portal. Cancellation takes effect at the end of the current billing period.
• We do not offer refunds for partial months, except where required by law.
• We reserve the right to modify subscription pricing with 30 days' notice. Continued use after a price change constitutes your acceptance of the new price.

6. Household Sharing

You may invite other users to join your household. Members of a shared household can view and edit all property data, checklists, notes, budgets, and contacts associated with that household. By inviting someone to your household, you accept responsibility for ensuring they are aware of and agree to these terms.

7. User Content and Data

• You retain ownership of all content and data you submit to HomeStretch.
• By submitting content, you grant us a limited licence to store, process, and display it solely to provide the service to you.
• You are responsible for the accuracy and legality of the information you provide.
• You agree not to upload any illegal, harmful, defamatory, or infringing content.
• We implement reasonable backup measures but are not liable for any data loss. You are encouraged to maintain your own records of important information.

8. AI Features

HomeStretch includes AI-powered features (including "Key", our AI property assistant) that use large language models to generate responses based on your household data and queries. Please be aware:

• AI-generated content is not professional advice and should not be relied upon as such.
• AI responses may occasionally be inaccurate, incomplete, or out of date.
• Relevant context from your account (such as property details and household preferences) is sent to our AI service provider (Anthropic) to generate responses. See our Privacy Policy for details.
• Always verify any AI-generated information with qualified professionals before making significant decisions.

9. Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with or disrupt the service, servers, or infrastructure
• Use automated scripts or bots to access the service without our permission
• Impersonate any person or entity, or misrepresent your identity
• Transmit viruses, malware, or other harmful code
• Violate any applicable laws or regulations

We reserve the right to suspend or terminate accounts that we reasonably believe are in breach of these rules.

10. Third-Party Services

HomeStretch integrates with third-party services including Google Maps Platform, Stripe, Anthropic, Brevo, and the UK Government's EPC Register. Your use of these services through HomeStretch is subject to their respective terms and privacy policies. We are not responsible for the actions, content, or policies of third-party service providers.

11. Disclaimers

• HomeStretch is provided "as is" and "as available" without warranties of any kind, express or implied.
• We do not provide legal, financial, mortgage, or professional property advice.
• Property information, EPC data, and AI-generated content should be independently verified.
• We do not guarantee uninterrupted, error-free, or secure service at all times.
• We are not responsible for decisions made based on information provided through our platform.

12. Limitation of Liability

To the maximum extent permitted by applicable law, HomeStretch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenues, data, goodwill, or other intangible losses arising from:

• Your use of, or inability to use, the service
• Any unauthorised access to or use of our servers or your personal data
• Any interruption or cessation of the service
• Any errors or omissions in any content, or any loss or damage incurred as a result of using content posted through the service

Our total liability to you for any claim arising from these terms or your use of the service shall not exceed the total amount paid by you to HomeStretch in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold harmless HomeStretch and its team from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the service, your violation of these terms, or your violation of any rights of another party.

14. Termination

• We reserve the right to suspend or terminate your account at any time if you violate these terms or engage in abusive behaviour.
• You may delete your account at any time from the Settings page. This will permanently delete your household data.
• Upon termination, your right to use the service will immediately cease.
• We may retain certain data as required by law (e.g. payment records for tax compliance). See our Privacy Policy for retention periods.

15. Intellectual Property

The HomeStretch platform, including its design, branding, features, and original content, is owned by HomeStretch and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our service without our express written permission.

16. Changes to These Terms

We may update these terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you by email or via an in-app notice. Your continued use of the service after changes are posted constitutes your acceptance of the updated terms.

17. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

19. Contact Us

If you have any questions about these Terms of Service:

Email: admin@homestretch.house

You can also reach us via the support form in the Settings page.