HomeStretch

Privacy Policy

Last updated: February 23, 2026

1. Who We Are

HomeStretch ("we", "us", "our") is a UK-based property buying assistant platform. We act as the data controller for the personal information you provide when using our service at homestretch.house.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about how we handle your data, contact us at admin@homestretch.house.

2. Information We Collect

We collect the following categories of personal data:

Account Information

  • Email address and name when you register or sign in
  • Authentication credentials managed securely through our platform provider

Household & Financial Preferences

  • Deposit amount and expected mortgage interest rate
  • Budget range (minimum and maximum)
  • First-time buyer status
  • Household composition (number of adults and children)
  • Journey type (buying only, selling only, or both)
  • Mortgage status, regional preferences, and lifestyle preferences (e.g. working from home, parking needs)

Property Data

  • Property addresses, postcodes, and listing URLs you add to the platform
  • Asking prices, offer amounts, and agreed purchase prices
  • Property status, viewing dates, and viewing notes
  • Your personal notes, pros, cons, and observations about each property
  • Estate agent names and property images (including Street View)
  • Energy Performance Certificate (EPC) data retrieved on your behalf

AI Interaction Data

  • Conversations with Key, our AI property assistant
  • AI-generated summaries of your viewing notes and property feedback emails
  • Context data (property details, household preferences) submitted to AI services to generate personalised responses

Payment Information

  • Subscription and billing information processed by Stripe
  • We do not store your full payment card details — these are handled entirely by Stripe

Support Communications

  • Messages you submit through our in-app support form, including your email, subscription status, and the content of your message

Usage Data

  • Pages visited and features used within the platform
  • Device and browser information collected by our platform infrastructure

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract performance: Processing your account information, property data, and subscription details is necessary to provide you with the HomeStretch service.
  • Legitimate interests: We process usage data and AI interaction data to improve our platform, prevent abuse, and personalise your experience. Our legitimate interests do not override your rights and freedoms.
  • Legal obligation: We may retain certain data to comply with applicable laws and regulatory requirements.
  • Consent: Where required (for example, optional communications), we will ask for your consent and you may withdraw it at any time.

4. How We Use Your Information

  • To create and manage your account and household
  • To provide property tracking, checklists, budgeting, and other core features
  • To power AI-assisted features including Key (our property assistant), viewing summaries, agent feedback emails, and buying cost estimates — your property and household context is sent to AI services to generate relevant responses
  • To fetch Energy Performance Certificate data from the MHCLG EPC Register for properties you are tracking
  • To process your subscription payments and manage billing through Stripe
  • To send transactional emails (e.g. household invitations) and respond to support requests
  • To improve our platform, fix bugs, and develop new features
  • To comply with our legal obligations

5. Third-Party Services and Data Processors

We use the following trusted third-party services that process data on our behalf. We have data processing agreements in place with each where required.

Base44 (Platform Infrastructure)

Our backend platform provider that hosts the application, manages authentication, stores your data, and runs serverless functions. All data you enter into HomeStretch is stored on Base44's infrastructure.

Anthropic (AI Features)

We use Anthropic's Claude AI models to power Key (our AI assistant), generate viewing summaries, draft agent feedback emails, and estimate property buying costs. When you use these features, relevant context — such as your property details, household preferences, and viewing notes — is sent to Anthropic's API for processing. Anthropic's servers are located in the United States (see International Transfers below).

Stripe (Payment Processing)

Stripe processes all subscription payments and manages billing. Your payment card details are handled entirely by Stripe and are never stored by us. Stripe may process data in the US and EU.

Google (Maps, Places & Street View)

We use Google Maps Platform for property address autocomplete, map display, and Street View imagery. When you search for a property address, that query is sent to Google. Google may set cookies and collect data in accordance with their own privacy policy.

Brevo (Email Service)

We use Brevo (formerly Sendinblue) to send transactional emails, including household invitation links and support request notifications. Email addresses used in these communications are processed by Brevo.

MHCLG EPC Register

When you add a property with a full address, we may query the UK government's Energy Performance Certificate register to retrieve EPC data for that property. The property address is sent to this API.

6. Data Sharing

We do not sell your personal data to third parties. We share your information only in the following circumstances:

  • Service providers: As listed in Section 5, we share data with third-party processors who help us deliver the service.
  • Household members: If you invite others to join your household, they will have access to the property data, notes, checklists, and financial preferences associated with your shared household.
  • Legal requirements: We may disclose your data if required to do so by law, court order, or to protect the rights, property, or safety of HomeStretch, our users, or others.
  • Business transfers: If HomeStretch is acquired or merges with another business, your data may be transferred as part of that transaction. We will notify you in advance.

7. International Data Transfers

Some of our third-party service providers (notably Anthropic for AI features and Stripe for payments) are based in the United States. When your data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of Standard Contractual Clauses or reliance on adequacy decisions where applicable.

8. Data Retention

  • Account data: Retained for the duration of your account and deleted promptly when you delete your account.
  • Property and household data: Retained while your account is active. Deleted when you delete your account or remove the data yourself.
  • AI conversation history: Retained while your account is active to provide continuity with Key. Deleted when you delete your account.
  • Payment records: Retained for up to 7 years to comply with financial and tax regulations, even after account deletion.
  • Support communications: Retained for up to 2 years for quality assurance and legal protection.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted connections (HTTPS), access controls, and secure infrastructure provided by Base44. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of any inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data ("right to be forgotten"). You can also delete your account directly from the Settings page.
  • Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
  • Right to data portability: Receive your data in a structured, machine-readable format.
  • Right to object: Object to processing based on legitimate interests.
  • Rights related to automated decision-making: We do not make solely automated decisions that have significant legal or similar effects on you.

To exercise any of these rights, contact us at admin@homestretch.house. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. Cookies

We use cookies and similar technologies to keep you signed in and to enable third-party services such as Google Maps and Stripe to function correctly. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

12. Children's Privacy

HomeStretch is intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review it periodically. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data:

Email: admin@homestretch.house

You can also reach us using the support form in the Settings page.